Information handled
Information you submit, service and security logs and limited website events.
Privacy notice
How we protect and handle information.
This notice covers the public website, contact and support enquiries, licensing services and infrADAC Map.
Effective: 15 July 2026
Privacy summary
Why we use it
Support, licensing, service operation, security, diagnostics and product improvement.
What we do not do
We do not sell personal information or build advertising profiles from your activity.
Protected by policy, security controls and applicable law.
Access is limited to legitimate service needs. Privacy requests are handled with identity checks and the rights available under applicable law.
1. Information we handle
Contact and support
When you contact us, we handle the details you provide such as your name, email, organisation, phone number, selected product, subject and message. Support records can include correspondence, status and technical notes.
Do not send passwords, licence keys or confidential project data through the public contact form. We will arrange an appropriate transfer method if files are required.
Accounts and licensing
Account services handle the identity, organisation, licence, trial, subscription, device and security information required to provide access.
Service logs
Hosted services record limited request and security data including time, requested path, response status, network information, user agent and correlation identifiers.
2. Public website
The public website uses necessary security and form state. It does not use advertising cookies or create a persistent advertising identifier.
On infradac.au, limited page entry, active presence and campaign events support service operation and aggregate reporting. Events can include the page path, campaign identifier, browser language, time zone and network or approximate location information derived from the IP address. Query strings and fragments are excluded.
Supported Global Privacy Control and Do Not Track signals prevent these website events.
3. infrADAC Map
infrADAC Map processes ADAC XML in the browser for display and review. Depending on the feature you use, Map may handle essential browser storage, display preferences, optional usage or device metrics, support tickets, collaboration activity and account or licence status.
Only provide project information you are authorised to process. Optional telemetry is not used for advertising profiling.
4. Use and sharing
Galaxy Pixel Studios uses information to respond to enquiries, provide support, administer licences and trials, operate requested features, maintain security, diagnose failures and meet legal obligations.
Service providers may handle information for hosting, email, support, payment or security. Information may also be disclosed where required by law or necessary to protect users or the service.
We do not sell personal information.
5. Retention and security
Records are retained for as long as reasonably required for their purpose, support continuity, licensing, accounting, security investigation and legal obligations. Retention periods vary by record type.
Controls include transport security, access restrictions, input validation, rate limiting and operational logging. No online service can guarantee absolute security.
6. Your choices
You may use supported Global Privacy Control or Do Not Track settings for public website events and the controls provided by infrADAC Map for optional telemetry.
You may ask about access, correction or deletion of personal information subject to identity verification and records we must retain.
7. Updates and contact
We may update this notice when products, providers or legal requirements change. The effective date identifies the current version.
Include enough detail for us to identify the relevant service or record. We may need to verify your identity before completing a privacy request.